Refund policy

Return Policy

We accept unworn merchandise within 7 days of receiving your order. We offer store credit or exchange ONLY for all qualifying orders. All returns must be done through the return portal. ALL sale items are FINAL.

Return Portal 

We at Kaiso. Swim reserve the right to refuse returns & not honor refunds or exchanges on items that have been worn, stained/soiled, laundered or altered in any way.

Try On Instructions 

Please wear undergarments when trying on your newly purchased swimsuit and keep the hygiene liner attached at all times. We will be unable to accept your return if it is sent back with any visible stains or signs of being worn.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.